For Urgent Care contact Integrity Veterinary Center in Northampton, MA at (413) 614-0039
or Wachusetts Animal Hospital in Westminster, MA at (978) 874-4100
For Emergency Care contact the Veterinary Emergency & Specialty Hospital in South Deerfield, MA at (413) 665-4911
Providing Quality Health Care for Franklin County's Pets since 1991
We are currently accepting new clients. Call us to discuss having your pet become established at our clinic. Once you have called and talked with one of our staff, your pet's records may be sent to our email address at ncvcreports@gmail.com or may be dropped off at the clinic for our staff to review.
Welcome
Welcome to North County Veterinary Clinic, Inc. (NCVC), a handicap accessible full service veterinary facility providing quality professional health care for your pet. Our goal is to provide veterinary medicine with compassion and understanding for you and your pet. We encourage you to call our office with any questions or concerns about the care of your pet that you might have. We still believe in the personal touch for your pet's health care needs.
Our clinic offers preventative medical treatment and consultation, radiology, surgery, in-clinic laboratory testing, therapeutic class IV laser treatments, microchipping, and reproductive services.
To allow for ample time for all patients and scheduled surgical and medical procedures we operate by appointment only. Drop-offs can oftentimes be accommodated but will be worked into the schedule as time allows.
Our clinic offers preventative medical treatment and consultation, radiology, surgery, in-clinic laboratory testing, therapeutic class IV laser treatments, microchipping, and reproductive services.
To allow for ample time for all patients and scheduled surgical and medical procedures we operate by appointment only. Drop-offs can oftentimes be accommodated but will be worked into the schedule as time allows.
For updates and timely topics
NCVC's Hours/Appointments
Winter Hours - The beginning of December through the end of March
Mondays - There will be NO appointments, but the office will be open from 8:30 AM to 12:00 PM for medication and prescription food pick up as well as for scheduling appointments.
Tuesdays - 8:30 AM to 5:30 PM.
Wednesdays - 8:30 PM to 5:30 PM. Currently (as of March 1, 2025) we are temporarily closing at 1 PM on Wednesdays.
Thursdays - 8:30 AM to 5:30 PM.
Fridays - 8:30 AM to 5:30 PM. There will be NO Dr. in but the office after 1 PM but the office will be open for medication and prescription food pick up as well as for scheduling appointments.
Saturdays - 8:30 AM to 1:00 PM. Alternate Saturdays there will be NO appointments, but the office will be open from 8:30 AM to 12:00 PM for medication and prescription food pick up as well as for scheduling appointments.
Sundays & Holidays - CLOSED
Mondays - There will be NO appointments, but the office will be open from 8:30 AM to 12:00 PM for medication and prescription food pick up as well as for scheduling appointments.
Tuesdays - 8:30 AM to 5:30 PM.
Wednesdays - 8:30 PM to 5:30 PM. Currently (as of March 1, 2025) we are temporarily closing at 1 PM on Wednesdays.
Thursdays - 8:30 AM to 5:30 PM.
Fridays - 8:30 AM to 5:30 PM. There will be NO Dr. in but the office after 1 PM but the office will be open for medication and prescription food pick up as well as for scheduling appointments.
Saturdays - 8:30 AM to 1:00 PM. Alternate Saturdays there will be NO appointments, but the office will be open from 8:30 AM to 12:00 PM for medication and prescription food pick up as well as for scheduling appointments.
Sundays & Holidays - CLOSED
Spring through Fall Hours
Mondays - 8:30 AM to 5:30 PM. Alternate Mondays there will be NO Dr. in but the office will be open from 8:30 to 3 PM for medication and prescription food pick up as well as for scheduling appointments.
Tuesdays - 8:30 AM to 5:30 PM.
Wednesdays - 8:30 PM to 5:30 PM. Alternate Wednesdays there will be NO Dr. in but the office will be open from 8:30 to 3 PM for medication and prescription food pick up as well as for scheduling appointments.
Thursdays - 8:30 AM to 5:30 PM.
Fridays - 8:30 AM to 5:30 PM. There will be NO Dr. in but the office after 1 PM but the office will be open for medication and prescription food pick up as well as for scheduling appointments.
Saturdays - 8:30 AM to 1:00 PM. Alternate Saturdays the office will be CLOSED
Sundays & Holidays - CLOSED
We accept Cash, Checks, Mastercard, and Visa. Please be aware that we no longer accept CareCredit.
Mondays - 8:30 AM to 5:30 PM. Alternate Mondays there will be NO Dr. in but the office will be open from 8:30 to 3 PM for medication and prescription food pick up as well as for scheduling appointments.
Tuesdays - 8:30 AM to 5:30 PM.
Wednesdays - 8:30 PM to 5:30 PM. Alternate Wednesdays there will be NO Dr. in but the office will be open from 8:30 to 3 PM for medication and prescription food pick up as well as for scheduling appointments.
Thursdays - 8:30 AM to 5:30 PM.
Fridays - 8:30 AM to 5:30 PM. There will be NO Dr. in but the office after 1 PM but the office will be open for medication and prescription food pick up as well as for scheduling appointments.
Saturdays - 8:30 AM to 1:00 PM. Alternate Saturdays the office will be CLOSED
Sundays & Holidays - CLOSED
We accept Cash, Checks, Mastercard, and Visa. Please be aware that we no longer accept CareCredit.
To our valued clients:
We continue to be dedicated to providing high quality veterinary care to our clients and their pets.
The current state of the veterinary industry is such that veterinarians, and veterinary staff are in high demand, accompanied by very limited supply. This is affecting all parts of the industry, from small general practitioners, like our practice, to emergency clinics and specialty practices.
As we work hard to provide your pet’s care, please be sure to show up for your appointment at your appointed time. In most instances we will not be able to accommodate appointments that show up late. If you can’t make your appointment time please let us know as soon as possible. No show appointments when being rebooked will be required to pay a non-refundable fee to schedule an appointment. Please avoid not showing up for your appointment without notice – there is a pet waiting for that spot.
At times, which will be kept to a minimum, we may need to close to allow for lunches or much earned and needed staff vacation time.
Please be patient, and persistent😊, when calling the clinic as the phone line can be busy. Our staff has to handle many calls as well as assist with appointments and medication refill requests, so again please be patient and kind. Afternoons may be the best time for phone calls.
Medication refills should be called in at least 4-5 days in advance.
We continue to be dedicated to providing high quality veterinary care to our clients and their pets.
The current state of the veterinary industry is such that veterinarians, and veterinary staff are in high demand, accompanied by very limited supply. This is affecting all parts of the industry, from small general practitioners, like our practice, to emergency clinics and specialty practices.
As we work hard to provide your pet’s care, please be sure to show up for your appointment at your appointed time. In most instances we will not be able to accommodate appointments that show up late. If you can’t make your appointment time please let us know as soon as possible. No show appointments when being rebooked will be required to pay a non-refundable fee to schedule an appointment. Please avoid not showing up for your appointment without notice – there is a pet waiting for that spot.
At times, which will be kept to a minimum, we may need to close to allow for lunches or much earned and needed staff vacation time.
Please be patient, and persistent😊, when calling the clinic as the phone line can be busy. Our staff has to handle many calls as well as assist with appointments and medication refill requests, so again please be patient and kind. Afternoons may be the best time for phone calls.
Medication refills should be called in at least 4-5 days in advance.
NCVC’s Client Code of Conduct
Beyond providing high quality of care for all patients, our mission is to create a safe and engaging environment to develop and retain a skilled team, which only serves to reinforce patient care. Considering the recent behavior of some and the need to care for the team, we will no longer allow these behaviors to continue. Our relationship is based on mutual trust and respect, effective immediately, a No Tolerance Policy regarding abusive or disrespectful behavior toward our team members will be enforced. Clients or potential clients who participate in any of the following actions/behaviors will no longer be provided services at our facility. We understand emotions often run high but being respectful to someone who just wants to help your pet is reasonable.
Prohibited behaviors include, but are not limited to:
Very respectfully,
North County Veterinary Clinic
Beyond providing high quality of care for all patients, our mission is to create a safe and engaging environment to develop and retain a skilled team, which only serves to reinforce patient care. Considering the recent behavior of some and the need to care for the team, we will no longer allow these behaviors to continue. Our relationship is based on mutual trust and respect, effective immediately, a No Tolerance Policy regarding abusive or disrespectful behavior toward our team members will be enforced. Clients or potential clients who participate in any of the following actions/behaviors will no longer be provided services at our facility. We understand emotions often run high but being respectful to someone who just wants to help your pet is reasonable.
Prohibited behaviors include, but are not limited to:
- Angry outbursts or yelling at any member of our team. This includes in-person, phone or email communications.
- Speaking in a demeaning or rude manner to any member of our team.
- Insinuating that any member of our team doesn’t care about your pet or values financial gain over your pet’s health/safety. We will always offer the best quality medicine for the situation.
- Unrealistic expectations of care despite being informed of our availability and ability to care for your pet.
- Vulgar language in general, but specifically calling any member of our team vulgar names or telling vulgar stories or jokes.
- Disrespect towards any team member based on physical appearance, race, or gender.
- Threatening to harm anyone, destroy property, or smear NCVC’s reputation to get your way through intimidation.
- Harassing staff on social media with abusive or defamatory comments is strictly prohibited.
Very respectfully,
North County Veterinary Clinic
Emergencies
Our office provides during hours emergency coverage for our clients' pets. To allow our staff to have time with their families, after hours emergency coverage, starting at the close of our business day, is provided by the Veterinary Emergency and Specialty Hospital (VESH) in South Deerfield, MA (413) 665-9111 or the Veterinary Emergency Center of Manchester (NH) (603)666-6677. While we realize Manchester, NH is a bit of a drive we have been very pleased with their timeliness at seeing our clients as well as the care they provide. After hours our answering service will direct your emergency call to the proper place. In certain cases where we feel that your pet needs more specialized treatment than we can provide you may also be directed to take your pet to VESH or another specialty hospital.
Our Pharmacy
PLEASE NOTE: In order for the veterinarian to authorize refills, please make sure to call all medication and prescription refill requests in 4-5 days ahead of your anticipated pick-up date.
Our pharmacy carries many medications to treat your pet in case of illness as well as preventative medications to keep your pet healthy.
Our prices are competitive with other online pharmacy and the "big box stores" - just call and compare.
The benefits of purchasing your pet medications from your veterinarian are many, and include:
Your veterinarian knows your pet's medical needs best.
Your veterinarian knows the possible side effects your pet may experience.
Your veterinarian buys medications from reputable sources that do not sell medications from other countries that may not have as strict drug regulations or guidelines as the FDA
Drug manufacturers only guarantee products that are sold via a valid veterinarian-client-patient relationship
Veterinarians often have promotional deals and rebates not available through "big box stores" - thus saving you more money
Supporting a local business and the local economy
For more information on purchasing pet medications online visit
http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm048164.htm to read "Purchasing Pet Drugs Online: Buyer Beware."
and http://www.fda.gov/AnimalVeterinary/Resources foryou/AnimalHealthliteracy/ucm203000.htm to read "Online Pet Pharmacies: Protect Yourself and Your Pet Be A.W.A.R.E."
Our pharmacy carries many medications to treat your pet in case of illness as well as preventative medications to keep your pet healthy.
Our prices are competitive with other online pharmacy and the "big box stores" - just call and compare.
The benefits of purchasing your pet medications from your veterinarian are many, and include:
Your veterinarian knows your pet's medical needs best.
Your veterinarian knows the possible side effects your pet may experience.
Your veterinarian buys medications from reputable sources that do not sell medications from other countries that may not have as strict drug regulations or guidelines as the FDA
Drug manufacturers only guarantee products that are sold via a valid veterinarian-client-patient relationship
Veterinarians often have promotional deals and rebates not available through "big box stores" - thus saving you more money
Supporting a local business and the local economy
For more information on purchasing pet medications online visit
http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm048164.htm to read "Purchasing Pet Drugs Online: Buyer Beware."
and http://www.fda.gov/AnimalVeterinary/Resources foryou/AnimalHealthliteracy/ucm203000.htm to read "Online Pet Pharmacies: Protect Yourself and Your Pet Be A.W.A.R.E."
The Most Trusted Online Source for Pet Products - Us!
Did you know you can purchase your pet’s medications and nutrition products in our online store and have them delivered right to your front door?
We’ve partnered with VetsourceTM, the industry-leading Home Delivery pharmacy provider to offer you this convenient service. Our partnership with Vetsource means that we can continue to supply you with quality products sourced directly from the manufacturer and have them shipped right to your front door with no shipping charges.*
AutoShip allows you to schedule regular deliveries of your pet’s medications and food at your convenience. And with RemindMeSM, single doses of your pet’s flea, tick and heartworm meds arrive once a month on the day you need them.
You can also order over the phone! Need help ordering - call Vetsource Pet Owner Care team at (877) 738-4443 Monday through Friday from 5 a.m. to 5 p.m. Pacific Time or call our office at (413) 773-8560 during regular business hours.
*Free standard shipping applies to all AutoShip, RemindMe and food orders, and all orders over $49.
We’ve partnered with VetsourceTM, the industry-leading Home Delivery pharmacy provider to offer you this convenient service. Our partnership with Vetsource means that we can continue to supply you with quality products sourced directly from the manufacturer and have them shipped right to your front door with no shipping charges.*
AutoShip allows you to schedule regular deliveries of your pet’s medications and food at your convenience. And with RemindMeSM, single doses of your pet’s flea, tick and heartworm meds arrive once a month on the day you need them.
You can also order over the phone! Need help ordering - call Vetsource Pet Owner Care team at (877) 738-4443 Monday through Friday from 5 a.m. to 5 p.m. Pacific Time or call our office at (413) 773-8560 during regular business hours.
*Free standard shipping applies to all AutoShip, RemindMe and food orders, and all orders over $49.
Ordering is easy! Click here http://northcountyvetclinicinc.vetsourceweb.com to visit our online store.
Laser Therapy
Therapeutic low intensity laser therapy (also known as cold laser) is a highly effective treatment for many conditions such as soft tissue injuries, arthritis, pain, muscular strains, ear infections, moist dermatitis ("hot spots"), and certain other conditions.
Laser therapy increases circulation, decreases inflammation, improves wound healing, decreases pain and can have antimicrobial effects in certain cases. Some cases require just one or two treatments while others, especially chronic conditions, may require more treatments. Treatments are done on an outpatient basis and generally last an average of 2-5 minutes, while some larger areas may require longer time, up to 15-20 minutes. Your pet's treatments will be cusomized by our veterinarians based on your pet's condition. Treatment effects are cumulative and usually the treated area feels better immediately or within 12 to 24 hours.
We strongly believe in the healing power of laser therapy and because of this, all of our elective surgeries (spays, neuters and declaws) are given a laser treatment immediatley post-op.
Talk with our veterinarians and staff to see if your pet might benefit from laser therapy. You can also view a video about therapeutaic laser at http://youtu.be/Sn0e28bCOJY
Laser therapy increases circulation, decreases inflammation, improves wound healing, decreases pain and can have antimicrobial effects in certain cases. Some cases require just one or two treatments while others, especially chronic conditions, may require more treatments. Treatments are done on an outpatient basis and generally last an average of 2-5 minutes, while some larger areas may require longer time, up to 15-20 minutes. Your pet's treatments will be cusomized by our veterinarians based on your pet's condition. Treatment effects are cumulative and usually the treated area feels better immediately or within 12 to 24 hours.
We strongly believe in the healing power of laser therapy and because of this, all of our elective surgeries (spays, neuters and declaws) are given a laser treatment immediatley post-op.
Talk with our veterinarians and staff to see if your pet might benefit from laser therapy. You can also view a video about therapeutaic laser at http://youtu.be/Sn0e28bCOJY
Boarding
Boarding has been temporarily suspended. We are sorry for the inconvenience.
Directions:
From I-91 North or South take Exit 27. Immediately take a right onto the next exit ramp. At the bottom, take a left off the exit ramp onto Bernardston Rd. (Rte. 5/10 North). Follow this for 2 miles. North County Veterinary Clinic will be on your left.